AI RECEPTIONIST HOME SERVICES DEMO SCRIPT

Status
Mock-only planning asset. No phone number, voice platform, live calls, outreach, booking, CRM write, pricing, customer data, or client deployment is approved.

Demo scenario
- Generic home services business
- Non-emergency service request
- Caller wants help and asks about area, price, timing, or callback
- AI captures intent and hands off to a human

Safe script
AI: Thanks for calling. I can help collect a few details so the team knows how to follow up. What kind of help are you looking for?
Caller: I need someone to look at an issue at my house.
AI: Got it. Is this urgent or safety-related right now?
Caller: No, it can wait.
AI: Thanks. I can take a short summary for a human to review. What category best fits the issue: repair, maintenance, estimate request, or general question?
Caller: Estimate request.
AI: I can note that. What city or service area should the team check?
Caller: Exampletown.
AI: Thanks. I cannot confirm pricing, availability, or service area from this demo. A human would need to review those details. What is the best callback window?
Caller: Tomorrow morning.
AI: I will summarize this as a non-urgent estimate request in Exampletown with a preferred callback window of tomorrow morning. A human would review before any appointment, price, or availability is confirmed.

Allowed demo responses
- Collect a short summary for human review
- Ask whether the issue is urgent
- Classify the request type
- Ask for a general demo service area
- Ask for a preferred callback window

Blocked responses
- Do not quote prices
- Do not promise same-day service
- Do not book appointments
- Do not confirm real service area
- Do not collect real address, payment, health, legal, insurance, or sensitive data
- Do not send SMS, email, voicemail, calendar invites, or CRM updates

Mock handoff summary
- Request type: non-urgent estimate request
- Caller category: homeowner
- Service area: generic demo area
- Urgency: not urgent
- Preferred follow-up: tomorrow morning
- Human review needed: price, availability, service area, booking, and next step
- Do not use: real customer data, real phone number, real CRM, or real business promises

Stop rules
Stop before phone number purchase/connection, voice-platform setup, live calls, SMS/email/voicemail/calendar/CRM/booking/form writes, collecting real customer details, pricing/guarantee/availability/service-area promises, or customer-facing deployment.