AI Receptionist Home Services FAQ Tree

Status
No-send, no-spend mock FAQ tree only. No phone number, voice platform, live call, outreach, booking, CRM write, pricing, customer data, prospect data, or client deployment is approved.

Purpose
This asset gives Lola, Matt, and Aibert a fictional FAQ/routing tree for evaluating whether a broad home-services AI receptionist concept feels useful before any live workflow exists.

Branches

1. Estimate request
- Capture broad service category, general timing preference, general location area, and whether photos or measurements may be useful later.
- Human review before price, availability, service-area confirmation, appointment scheduling, or next-step commitment.

2. Repair or service request
- Capture urgency level, broad problem type, whether the issue affects safety or basic use, and preferred callback window.
- Human review before emergency promises, diagnosis, repair estimate, technician dispatch, warranty, or guarantee language.

3. Scheduling question
- Capture scheduling intent, preferred day/time window, and whether a human should call back.
- Human review before confirming or changing appointments, sending reminders, writing to calendars, or notifying technicians/customers.

4. General business question
- Capture topic and follow-up need.
- Human review before service-area claims, business-hour guarantees, license/insurance/credential claims, pricing, or policy promises.

Sample handoff
Fictional caller asks about a non-urgent estimate for a broad home-service category in Exampletown. Human review is required before price, availability, service area, scheduling, or next-step commitment.

Reviewer questions
- Is the caller intent clear?
- Is urgency separated from scheduling?
- Does the summary avoid promises?
- Does the tree feel commercially useful without overclaiming?
- Which niche should get the first real review: HVAC, plumbing, cleaning, roofing, or another broad home-services category?

Stop before
Live phone numbers; voice-platform setup; real inbound/outbound calls; SMS/email/voicemail/calendar/CRM/booking/form writes; real customer or prospect data; pricing/guarantee/refund/availability/license/insurance/credential/service-area promises; outreach; paid tool research; account setup; live service launch.